Returns

All items sold in store and online are brand new.  Some products may be opened to check the contents or to display in store.

We offer a 14 day return policy on most items.  To submit a return, please e-mail store@cartoonkingdom.ca.

All statues and collectible figures/figurines, gift cards, clearance, sale and discounted products are final sale.

To be eligible for a return, the item(s) must be unopened, with the packaging intact and in the same condition as received.

Items that have been opened can not be returned unless it is damaged in transit or defective.  Clothing, apparel, jewelry, masks and accessories must be unworn and unused with all tags and packaging in original condition

Defective products or those damaged in transit can be exchanged for the same product.  All defects or damages must be reported within 24 hours of delivery.  If the product is no longer available, we will issue a refund.  We may ask that you send pictures of the item, packaging and shipping box.  Minor cosmetic paint issues and packaging condition does not constitute as damaged or defective.

Return shipping charges are your responsibility unless it has been determined that the item was damaged in transit.  We are not responsible for any lost or damaged products being sent back to us unless we arranged the return shipping.

When returning an item, please send it back in the original shipping box, or a box that is of appropriate size for the item.  Please use bubble wrap or other box filler (packing peanuts, newspaper, etc) to protect the product. Do not place the shipping label directly on the product or it will result in no refund.  If we receive the item in less than original condition or damaged because of poor packing on your part, you will receive less of a refund or no refund at all.

Refunds will be provided within 1 to 2 business days after receiving the return.  Depending on the method of payment, you should receive your refund within 3-5 business days after we receive the product.  Please be aware that some methods can take up to 30 days.  We have no control over the payment processors and how long it takes them to return the funds.

Shipping charges are non-refundable.

Any undeliverable or returned items will be processed as a return, with the cost of the return shipping being deducted from any refund.

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